Question 1

How does the 14-day free trial work?

Accepted Answer

Sign up with your email and start training immediately. No credit card required. You get access to 5 scenarios (2 calls + 2 emails + 1 video). After 14 days, you can upgrade to Pro for unlimited access or continue with the free plan.

Question 2

What happens after my trial ends?

Accepted Answer

Your account automatically switches to the Free plan. You can still access all scenarios but with usage limits. Upgrade anytime to Pro for unlimited practice.

Question 3

Do I need sales experience to use DealTrainer?

Accepted Answer

No! DealTrainer is perfect for beginners and experienced reps. Our AI adapts to your level and provides personalized feedback.

Question 4

How realistic are the AI prospects?

Accepted Answer

Extremely realistic. Our AI is trained on thousands of real sales conversations. Each prospect has unique personality traits, objections, and buying behaviors based on their role and industry.

Question 5

What training modes are available?

Accepted Answer

Three modes: Call (voice conversation), Email (written back-and-forth), and Video (with AI avatar). Each mode provides specific feedback on tone, clarity, persuasion, and objection handling.

Question 6

Can I practice in languages other than English?

Accepted Answer

Yes! DealTrainer supports 25+ languages with auto-detection. Practice in French, Spanish, German, Portuguese, and more.

Question 7

What feedback do I get after each session?

Accepted Answer

You receive a detailed report with: Overall score (0-100), Skills breakdown (empathy, assertiveness, clarity, persuasion, objection handling), Key arguments used, Objections faced, Areas for improvement, and Personalized tips.

Question 8

Are the scenarios industry-specific?

Accepted Answer

Yes! We offer 4 complete training solutions: SaaS Sales (4 scenarios), Agency Sales (4 scenarios), Sales Training fundamentals (4 scenarios), and Call Center Training (4 scenarios). Each includes realistic buyer personas.

Question 9

What's included in the Free plan?

Accepted Answer

Free plan includes: 14-day trial period, 2 calls + 2 emails + 1 video per trial, AI feedback with 0-5★ scoring, Performance analysis, Conversation history, Access to all 16 scenarios.

Question 10

What does Pro plan include?

Accepted Answer

Pro plan (€29/month) includes: Unlimited conversations (calls, emails, videos), All 16 scenarios across 4 solutions, Realistic AI avatars in video mode, Advanced AI analysis (arguments, objections), Detailed post-conversation reports, Progress dashboard, Level system, 25+ auto-detected languages, Recording & replay.

Question 11

Is there a Team plan?

Accepted Answer

Yes! Team plan (€99/month) includes everything in Pro plus: 5-25 licenses, Team dashboard with leaderboard, Team analytics, Manager reports, Custom scenarios, Shared library, Internal competitions, Priority support.

Question 12

Can I cancel anytime?

Accepted Answer

Absolutely. Cancel your subscription anytime from your dashboard. No questions asked, no hidden fees. Your access continues until the end of your billing period.

Question 13

Do you offer refunds?

Accepted Answer

Yes, we offer a 30-day money-back guarantee. If you're not satisfied, contact us within 30 days for a full refund.

Question 14

Is my data secure?

Accepted Answer

Yes. We use bank-level encryption (AES-256), secure Firebase infrastructure, and comply with GDPR. Your conversations are private and never shared.

Question 15

Do you sell my data?

Accepted Answer

Never. We do not sell, rent, or share your personal data with third parties. Your data is used solely to provide and improve the service.

Question 16

How do payments work?

Accepted Answer

All payments are processed securely through Stripe, the industry standard. We never store your credit card information on our servers.

Question 17

Can I export my conversation history?

Accepted Answer

Yes, Pro and Team users can export their full conversation history and performance reports as PDF or CSV.

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